KVKlossner Valenta Insurance Agency

Text messaging with our agency

Customer-care texting program · effective September 1, 2026

Our staff can text with you about your policies — billing reminders, renewals, policy changes, requests for documents such as ID cards or declarations pages, quote follow-up and claim status. We do not send marketing or promotional texts. Message frequency varies with your account activity. Message and data rates may apply. Reply STOP to opt out at any time and HELP for help. Consent to receive texts is not a condition of purchasing any product or service.

How we get your permission

Verbal consent (our primary method). Most clients give us permission in person or on the phone. When you do, the staff member reads the statement below, records your answer, and our system stores the date and time, the staff member's name, the mobile number, and the version of this disclosure.
Staff statement: "Would you like Klossner Valenta Insurance Agency to send text messages to your mobile number ending in [last four digits] about your policies — things like billing reminders, renewals, and requests for documents? Message and data rates may apply, message frequency varies, and you can reply STOP at any time to cancel or HELP for help. Agreeing is not required to buy or keep any policy. Do you agree?"

Client: "Yes."

Your first text from us will identify the agency and repeat the STOP and HELP instructions.

Written consent (available on request)

If you prefer to agree in writing, complete the form below or sign the same statement at either office. Written consent is recorded the same way as verbal consent.

Opting out and getting help

Full program terms: SMS Terms & Conditions. How we handle your information: Privacy Policy.