Text messaging with our agency

Customer-care texting program · updated October 19, 2026

Our staff can text with you about your policies — billing reminders, renewals, policy changes, requests for documents such as ID cards or declarations pages, quote follow-up and claim status. We do not send marketing or promotional texts. Message frequency varies with your account activity. Message and data rates may apply. Reply STOP to opt out at any time and HELP for help. Consent to receive texts is not a condition of purchasing any product or service.

How we get your permission

Verbal consent (our primary method). Most clients give us permission in person or on the phone. When you do, the staff member reads the statement below, records your answer, and our system stores the date and time, the staff member's name, the mobile number, and the version of this disclosure.

Staff statement: "May Klossner Valenta Insurance Agency send SMS/MMS messages to your mobile number ending in [last four digits] about policy service, billing and renewal reminders, claim-status updates, and document or photo requests? Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. We will not sell or share your mobile information with third parties or affiliates for marketing or promotional purposes. Consent is optional and is not required to buy or keep a policy. Do you authorize these texts?"

Client: "Yes."

After your affirmative permission, the first text identifies us and confirms the program, variable frequency, message/data rates and STOP/HELP instructions. You do not need to send a text or reply YES to give verbal or written permission for these service messages.

Written consent (available on request)

You may give written permission using the optional checkbox below, or sign our printable written SMS authorization. Leave the box unchecked to submit without granting texting permission. Providing a phone number alone is not consent.

Opting out and getting help

Reply STOP to any message. You will get one confirmation and no further texts from that number.
Reply START or UNSTOP to rejoin, or tell any staff member.
Reply HELP, call (607) 862-3222, or email admin@klossnervalenta.com.
Opting out of texts never affects your coverage. We will reach you by phone, mail or email instead.

Full program terms: SMS Terms & Conditions. How we handle your information: Privacy Policy.